Contact
How to reach the store
Questions about an order, a specification, a return or a policy on this site are answered by email. Include the order number where there is one, and the email address used at checkout so the order can be found.
Before you write
- For a delivery question, check the tracking link in the dispatch email first; it usually answers the question faster than we can.
- For a damaged item, attach photographs of the outer carton and the contents.
- For a return, wait for return instructions before sending anything back.
- For a gift order, tell us the order number rather than the recipient’s name, so the order can be located without searching by address.
Response times
Messages are taken in the order they land, Monday to Friday. Most are answered within one business day. If nothing has come back after two business days, send a nudge rather than assuming the message was lost; automated filters occasionally swallow an order reference.
Store details
The name the business trades under, its postal address and any licence or tax numbers must be supplied by the operator before this store accepts live orders, and this page will carry them once they are confirmed.
Contact
For anything on this page — an order, a specification, a return or a policy question — write to [email protected] or call +1 212 555 0142. Messages are taken in the order they land, Monday to Friday. The registered business name, postal address and any licence or tax numbers for this store must be supplied by the operator before this store accepts live orders.