Shipping Policy
How orders are sent
Every order leaves in a plain outer carton or padded mailer with no store name, product name or illustration on the outside, and with the presentation kept intact inside. Parcels are handed to the carrier on business days only.
Processing and transit
| Stage | What to expect |
|---|---|
| Order placed | Confirmation email immediately, with the items and the delivery address. |
| Packing | One to two business days. Orders placed after the daily cut-off begin the next business day. |
| Transit | Standard delivery within the United States is typically three to five business days after dispatch. Remote destinations can take longer. |
| Tracking | A tracking link is emailed at dispatch. Tracking may take a few hours to show movement. |
Shipping charges
The shipping charge for an address is calculated at checkout before payment and is shown as a separate line. Any sales tax due is also shown before you pay. If a charge looks wrong, stop and ask before completing the order.
Gift orders
A gift order is packed the same way as any other, with no price anywhere inside the presentation and no marketing material in the parcel. The enclosure card ships blank so it can be written by hand. If the order is going straight to the recipient, remember that the delivery address must be one where an adult can take the parcel.
Adult signature and age checks at the door
This store sells to adults aged 18 and over. The carrier may require an adult signature on flagged orders, and a parcel will not be handed to anyone who appears to be under 18. If no adult is available, the carrier may return the parcel to the depot for a second attempt or send it back to us; we will then get in touch to arrange a second attempt or a refund covering the items.
Undeliverable and missing parcels
If an address is incomplete or the parcel is refused, it may come back to us. When it arrives we will contact you about redelivery or a refund, less any charge the carrier does not return to us. If tracking shows delivery but nothing arrived, tell us within seven days of the expected date so a carrier claim can be opened while the trail is fresh.
Damaged parcels
If the outer carton arrives crushed or open, photograph it before unpacking, and photograph the contents if anything inside is affected. Send the photographs with the order number and the item will be replaced or refunded under the returns policy. See the shipping restrictions page for the destinations this store can and cannot serve.
Contact
For anything on this page — an order, a specification, a return or a policy question — write to [email protected] or call +1 212 555 0142. Messages are taken in the order they land, Monday to Friday. The registered business name, postal address and any licence or tax numbers for this store must be supplied by the operator before this store accepts live orders.