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18+ store. Gift orders leave in plain outer packaging with the presentation inside; age is confirmed at checkout and again at the door if the carrier asks.
HUSHGROVE brand mark HUSHGROVE
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HUSHGROVE information

Privacy Policy

What this privacy page covers

This page records what this store learns about you while you browse or buy, the reason each detail is kept, how long it stays on file, and the requests you can make about it. It covers this website, the checkout and the emails that follow an order. It does not cover a payment provider’s own records, which are governed by that provider’s notice.

Information collected

  • Order information: the name, delivery address, email address and telephone number entered at checkout, together with the items bought.
  • Payment information: handled by the payment provider. What comes back to us is a confirmation that the charge went through and the final four digits of the card; the number itself never reaches this store.
  • Basket and account information: the basket as it stands, past orders, and the entry showing that you confirmed you are 18 or over.
  • Technical information: the address your connection comes from, the browser and device in use, the pages opened, and whatever site linked you here.

Why it is held

The information is used to take payment, pack and post the order, answer questions, handle returns and refunds, keep the accounting records a retailer is required to keep, and keep the website working. Personal information is not sold or rented, and what you ordered is not used to build advertising audiences or shared with marketing lists. Gift orders are treated exactly like any other order: the recipient’s address is used for delivery and nothing else.

Age records

This store sells to adults aged 18 and over. The fact that you confirmed your age at checkout is stored with the order, together with the date and time of that confirmation, because a retailer of adult products is expected to be able to show that the check happened. Identification documents, if ever requested, are used once to verify an order and are not added to a marketing record.

Who else sees it

Information is shared only with the parties needed to complete an order: the payment provider, the carrier, and the platform that hosts this store. Each receives only what its role requires. No information is passed to advertising networks, and no third party is permitted to use it for its own marketing.

Retention

Order paperwork stays on file only for as long as tax and accounting rules oblige a retailer to keep it, and is deleted afterwards. Basket and browsing information is kept for a shorter period and is not linked to a named customer once the session ends. Age confirmation records are kept with the order they belong to.

Cookies and similar technologies

This site uses a small number of cookies, described in full in the cookie policy. They keep the basket, remember the age confirmation, and show which pages are read. Optional cookies can be refused without losing the ability to order.

Your choices

  • Ask for a copy of the personal information held about you.
  • Ask for corrections where something is wrong.
  • Ask for deletion where no accounting or legal duty requires the record to be kept.
  • Withdraw consent for optional cookies at any time.

Security and children

Access to order information is limited to the people who need it to run the store, and connections to this site are encrypted. This store is for adults 18 and over and does not knowingly collect information from anyone younger. If you believe a minor has placed an order, contact us and it will be cancelled and refunded.

Who is responsible

The operator’s registered name, postal address and any licence or tax numbers must be supplied by the operator before this store accepts live orders, and will be printed here once that happens.

Contact

For anything on this page — an order, a specification, a return or a policy question — write to [email protected] or call +1 212 555 0142. Messages are taken in the order they land, Monday to Friday. The registered business name, postal address and any licence or tax numbers for this store must be supplied by the operator before this store accepts live orders.